Self Fulfilment Products and Orders FAQ
Here is a short list of frequently asked questions about self fulfilment products and orders we have received from our members. If you have a question related to self fulfilment products that is not in the list below, please don’t hesitate to contact us.
Q: What is Photostockplus’ commission on self fulfilment orders?
A: In short and including processing – 18.25%. With regular products offered through Photostockplus, there is a product cost and separate mark up which you set to make up a total (gross) figure. On regular orders, we take a 15% commission off of the mark up of products only. There is an additional 3.25% processing fee applied to the total (gross) amount of the order. For self fulfillment products however, our cost will always be set as $0 and therefore, the total (gross) amount for your product will be the mark up you set so essentially, we take 15% commission plus a 3.25% processing fee on all self fulfillment orders.
Q: What happens when someone places an order for self fulfillment products only?
A: If a client places an order for self fulfillment products only, once the payment is approved, we will send you an email confirmation and work order which includes the images the client has selected, the products ordered, the client’s contact details and shipping address along with any additional notes the client has included. It is then up to you to fulfill (make and ship) the order.
Q: What happens when someone places an order including both self fulfillment products and non self fulfillment (regular) products?
A: As the photographer, you will receive an email confirmation and photo upload request for the products in the order that are not self fulfill along with a notice through your Photoloader tool to upload the full size, high resolution images needed for the products. Once all images required for the non self fulfill portion of the order have been uploaded and the client’s payment has been approved, you will receive a separate email confirmation and work order with the complete details of the self fulfillment part of the order including the images they have selected, the products ordered, the client’s contact details and shipping address along with any additional notes the client has included. It is then up to you to fulfill (make and ship) the self fulfillment part of the order while we handle the fulfillment of the other products as usual.
Q: Who handles the customer service for self fulfillment products?
A: As these are custom self fulfillment products, you are responsible for the related customer service inquiries. If we receive emails about these products or a client’s self fulfillment product order, we will forward the inquiry to you directly. We recommend having a clear and updated contact page through your storefront to provide your clients with the most accurate contact details you can, as well as adding a custom note to all invoices including your contact details and any other relevant information.